Remote Services During Covid-19

The Covid-19 pandemic has impacted all aspects of our lives.  In approximately mid-March 2020, most communities throughout the United States entered a period of quarantine in their homes with only essential public outings.  This had a significant impact on family-serving agencies and their clients.  The National Family Preservation Network sought to support these agencies through virtual training and technical assistance.  NFPN also sought to assemble guidance for service delivery by collecting information about how agencies adapted during the quarantine.  Seven agencies completed a questionnaire regarding their actions and experiences.

At this point, nobody knows when the Covid-19 pandemic will end.  Agencies may continue to provide remote services in some form for a long time.  Fortunately, remote services do not seem to adversely affect the number of families served or their outcomes.  Agencies have been innovative in developing strategies for serving families remotely and technology has played a big part in this.  The lessons learned from this experience can be applied to other scenarios when remote services may be necessary or preferable.

Here is a link to NFPN’s report:

Click to access Remote%20Services%20During%20Covid-19.pdf


Posted by Michelle Reines, NFPN Executive Director


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